FAQ
／Does the experience include kimono rental?
Kimono rental is not included in our tea ceremony experience.
There are several kimono rental shops nearby if you would like to wear a kimono for your experience.
／What should I do if I’m going to be late?
Please contact us by email if you think you will be late.
Depending on how late you arrive, you may be able to join the experience in progress, or we may not be able to accommodate you.
Please note that same-day changes to your reservation time are generally not possible.
／Can I make a same-day reservation?
Yes. Same-day reservations are available if there are spaces available.
／Is there an age limit?
For our Shared Plan, guests must be 6 years old or older.
Our Private Plan is open to guests of all ages.
／I’m not comfortable sitting in seiza (kneeling position). Is that a problem?
Not at all. Chairs are available, so please let us know in advance if you would prefer one.
／Can I book an early-morning or late-evening session?
Availability varies depending on the date and time. Please contact us directly by email.
／Can I take photos or videos during the tea ceremony?
You are welcome to take photos, but video recording is not permitted.
Please feel free to share your photos with family and friends or on social media.
／Can I change or cancel my reservation?
Changes and cancellations can be made until the end of the day before your reservation. Cancellations made by this deadline will receive a full refund.
Please contact us by email.
／Can I change or cancel my reservation on the day?
Same-day changes to your reservation time are generally not possible.
Same-day cancellations and no-shows are subject to a 100% cancellation fee.
If the number of participants decreases on the day of your reservation, no refund will be provided for the absent guest(s).
／What payment methods do you accept?
Advance payment by credit card is generally required.
If you visit without a reservation and we have availability, you may pay by cash or credit card at the venue.
／Is parking available?
We do not have parking facilities for cars or bicycles.
Please use a nearby public parking lot or bicycle parking area.
／Do I need to bring anything?
No. You don’t need to bring anything with you.
／Is there a dress code?
There is no dress code. Please feel free to wear whatever you are comfortable in.
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